Posts

  • Microsoft Wireless Display Adapter issue

    Problem: User cannot consistently connect to Microsoft Wireless Display Adapter. Encountered: February 2022 User was able to connect to the wireless display adapter attached to a TV once after each reboot of their laptop but subsequent attempts to connect would show connecting… and then drop the connection before displaying anything from the laptop onto the… Read more…

  • Setting yourself up for success

    Before jumping right in to help clients, let’s make sure we’re prepared first. There are questions to be asked of management and you need time to get your IT kit in order. Here are 4 tips I recommend before taking any calls:  Ask management how long you are expected to work on a ticket before… Read more…

  • Starting out – thoughts for a help desk rookie

    You did it. You landed your first job working help desk. Way to go! Here’s what you can likely expect: you never know what the next call will be like. If you’re working for an MSP, your company likely supports a LOT of other companies, all with different configurations of servers, software, PCs, mobile devices,… Read more…